Privacy Policy

We collect limited information needed to operate, secure, and improve ScribeFlash services:

1.1 Uploaded Content and Account Data

When you use transcription features, we may process and temporarily store:

• Audio, video, and document files you upload
• Generated transcripts, subtitles, and export results
• Basic account identifiers and service records (when applicable)

This data is used only to provide requested services. Unless retention is required or chosen by you, uploaded processing data is removed according to our deletion workflow.

1.2 Media File and URL Transcription Data

When using media file transcription or supported URL-based transcription features, we may process:

• Submitted video/audio URLs and job parameters
• Temporary processing metadata and status logs
• Limited technical diagnostics for reliability and abuse prevention

Why this data is used:

• Generate transcripts, subtitles, or exports requested by you
• Protect service integrity and enforce usage limits
• Troubleshoot failures and improve service quality

We do not retain source media longer than needed for processing, and we do not keep long-term browsing histories for these workflows.

1.3 Website Interaction and Analytics

To understand usage and improve performance, we may collect:

• Browser, device, OS, and approximate location from IP
• Pages visited, session duration, and referrer information
• Cookie or local-storage based identifiers for preferences and analytics

Analytics information is used for product improvement, service stability, and abuse detection.

Third-party privacy resources:

Google, Firebase, Mixpanel, OpenAI, and YouTube may process data under their own privacy policies.

Collected data is used to deliver and improve ScribeFlash services, including:

• Providing transcription, subtitle, and transcript export processing
• Maintaining service reliability, security, and fraud prevention
• Measuring product usage and improving user experience
• Supporting customer service and operational troubleshooting
• Meeting legal and regulatory obligations when required

We do not:

• Sell your personal data
• Use uploaded content for unrelated advertising profiling
• Use your content to train AI models unless clearly disclosed and authorized

Data is retained only as long as needed for service delivery, security, and legal compliance:

• Uploaded transcription files are deleted after processing unless retention is enabled
• Temporary backups or system snapshots are purged on a rolling schedule (up to 90 days)
• Operational logs are retained for security and abuse investigations for a limited period
• Certain records may be preserved when required by law or valid legal process

Retention timelines may differ by feature and legal obligations.

We do not sell or rent personal information. Data may be shared only in limited scenarios:

4.1 Service Providers

Trusted third-party providers may process limited data to support operations, such as:

• Cloud infrastructure and secure storage vendors
• Analytics and performance platforms (for example Firebase, Mixpanel, Google Analytics)
• AI and platform integrations used to provide product features

These providers process data according to contractual obligations and their own privacy notices.

4.2 Legal and Corporate Events

We may disclose or preserve data when required by law, court order, or government request, or when needed during mergers, acquisitions, or asset transfers.

We apply technical and organizational safeguards, including:

• Encryption in transit (SSL/TLS)
• Encryption at rest where supported (for example AES-256)
• Role-based access controls and least-privilege permissions
• Continuous monitoring, security reviews, and timely patching

No Internet or storage method is absolutely secure, but we continuously improve protection measures.

You have the following rights:

• Access personal data associated with your account
• Request deletion of eligible personal data
• Request export of eligible personal data
• Opt out of marketing communications
• Manage cookie and tracking preferences

To exercise your rights, contact our support team and we will respond within a reasonable timeframe.

For privacy questions, data requests, or account-related privacy concerns, please contact us at:

Related policies: Terms of Service, DMCA Policy. For general support, visit our Contact page.