统一所有客户对话
集中管理访谈、支持电话、销售沟通和研究会议等多来源素材。ScribeFlash 会自动转录、整理并增强内容，形成一个可搜索的客户知识库。
Interviews
Support Calls
Sales Calls
Research Sessions
Customer Knowledge Base
把每一次客户对话沉淀为长期洞察。
ScribeFlash 将访谈、支持电话、销售沟通和研究会议集中到一个可搜索的客户知识库。理解客户真正关心什么，用证据获得答案，并在组织内共享客户声音。
What do customers like most about our product?
AI AnswerEvidence (12)Top ThemesSourcesReports
Customers most often mention the product is easy to use, saves them time, and has responsive support. They also value flexibility and integrations with their existing tools.
Key evidence
"It is so easy to get started and our team was productive within days."
Customer Interview - Q2-14
"The support team is incredibly responsive and helpful."
Support Call - 18:27
Top themes
Ease of use32
Onboarding24
Reporting18
Pricing16
Integrations14
Collaboration12
128 customer conversations
Interviews, support calls, sales calls and more.
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Spotify
airbnb
Notion
Figma
shopify
Adobe
Customer Knowledge Base
All your customer conversations, in one place.
All (310)Interviews (42)Support Calls (100)Sales Calls (26)Research (122)
NameSourceDateDuration
Customer Interview - Acme Co.InterviewMay 12, 202442 min
Support Call - OnboardingSupport CallMay 10, 202428 min
Sales Call - EnterpriseSales CallMay 8, 202431 min
Research Session - EU MarketResearchMay 3, 202456 min
Customer Themes
Discover what your customers talk about most.
ThemeMentionsTrend
Ease of use32+24%
Onboarding24+18%
Reporting18+12%
Pricing16-5%
Integrations14+20%
Collaboration12+14%
发现重复出现的客户主题
自动识别并可视化客户最常提到的主题。跟踪趋势变化，对比不同细分人群，并深入查看支持证据。
提问并获得关联证据的答案
用 AI 探索客户对话，获得清晰答案，并附带原始引用、来源参考和相关视频片段。
Why do customers churn?
AI AnswerEvidence (8)Related Questions
Customers most often churn due to pricing, lack of advanced reporting, and integration limitations. Some also mention onboarding challenges when scaling their team.
Evidence from customer conversations
"The pricing became difficult to justify as our team grew."
Customer Interview - 16:22
"We needed deeper reporting capabilities."
Support Call - 27:18
Top reasons for churn
1Pricing28
2Reporting20
3Integrations16
4Onboarding12
5Missing features10
Shared Insights
Turn customer knowledge into action.
Product
Prioritize what to build with customer evidence.
View insights
Marketing
Find powerful customer quotes and stories.
View insights
Leadership
Track customer sentiment and business impact.
View insights
分享客户声音
把洞察转化为组织行动。创建可分享报告，突出客户原话，让每个团队都能听见真实客户声音。
从客户对话到业务影响的简单流程
四个步骤，把客户对话变成可以推动决策的洞察。
收集
导入访谈、通话和研究素材
整理
转录、标记并建立知识库
提问
获得带证据的答案
分享
创建报告并对齐团队
为真正以客户为中心的团队而建
从早期创业团队到全球企业，ScribeFlash 帮助关注客户的团队把对话转化为持续进展。
客户洞察团队
发现更深层洞察，并持续跟踪客户情绪。
产品团队
用真实证据判断客户真正需要什么。
市场团队
找到真实客户故事和更有共鸣的表达。
管理团队
基于客户声音做出更有信心的决策。
常见问题
查看全部 FAQ什么是客户洞察软件？
客户洞察软件帮助你收集、转录、分析并分享客户对话，从中发现洞察，支持更好的业务决策。
如何建立客户声音知识库？
把访谈、支持电话和研究会议导入 ScribeFlash，再进行整理、标记和搜索。AI 会帮助你发现主题，并生成有证据支撑的答案。
可以直接从客户访谈中提问吗？
可以。ScribeFlash 会基于你自己的客户对话生成答案，并关联证据片段，方便信任和核验洞察。