1. Acceptance
By accessing, registering for, or using the ScribeFlash website, applications, APIs, transcription, evidence and reporting tools, subscriptions, or support (the “Service”), you agree to these Terms and the Privacy Policy. Do not use the Service if you disagree.
If you use the Service for a company, client, or other organization, you represent that you can bind it. A signed order, enterprise agreement, or data processing agreement controls over these Terms for a conflict.
2. Eligibility
You must be legally capable of contracting where you live and at least 16. A person below the age of majority may use the Service only with guardian consent and supervision; the Service is not directed to children under 16.
You may not use the Service where prohibited by sanctions, export controls, or other applicable law, or for a prohibited party.
3. The Service and changes
ScribeFlash provides audio, video, or URL upload and transcription; transcript editing; research questions and glossaries; evidence coding; AI-assisted themes and findings; cross-interview analysis; report editing and export; retention controls; and subscription management. Features, formats, quotas, and regions are as displayed at the time.
We may add, change, limit, or discontinue features. We will use reasonable efforts to notify paid users before a change materially reduces core paid functionality. Preview and beta features may be unstable, may change at any time, and are provided as-is.
4. Accounts and security
Provide accurate information, keep it current, protect your password, Google sign-in, and devices, and take responsibility for account activity. Do not share personal credentials, resell accounts, or bypass user or plan limits.
Tell us promptly about unauthorized access. We may require verification, revoke sessions, restrict access, or reset credentials to protect users and the Service. Organization administrators may manage access and view organization workspace content.
5. Customer Content and license
You retain rights in audio, video, transcripts, research materials, evidence, reports, and other lawful content you upload (“Customer Content”). You grant ScribeFlash a non-exclusive, worldwide, limited-duration right, sublicensable to contracted providers, to host, copy, transmit, transcode, transcribe, analyze, create requested derivative output, display, export, back up, protect, and delete Customer Content solely as needed to provide the Service. The license ends after the request, termination, and applicable retention period, except lawful retention and isolated backups.
You represent that you own Customer Content or hold all rights, permissions, and consents needed for that processing. You are responsible for Customer Content, research conclusions, recipients, retention choices, and decisions based on output. ScribeFlash does not acquire ownership merely by processing content.
6. Recording, privacy, and research compliance
Recording, transcription, and AI-consent rules vary. Before recording or upload, give required notice and obtain valid consent. Follow privacy, communications, labor, consumer, intellectual-property, research-ethics, and industry rules.
Do not upload unnecessary identity documents, financial credentials, health records, child data, or other high-risk information. Where necessary and lawful, minimize it, restrict access, de-identify where appropriate, and use shorter retention.
7. Acceptable use
You must not use or help others use the Service to:
- Break the law, violate privacy or intellectual-property rights, or record, monitor, track, identify, or analyze a person without authorization.
- Upload malware or unlawful or fraudulent content, or harass, discriminate, exploit, threaten, or harm.
- Access another account or data; evade authentication or quotas; probe vulnerabilities; disrupt the Service; perform denial-of-service attacks; or conduct unauthorized security tests.
- Reverse engineer non-public portions, scrape or bulk-download outside normal product use, or use output to build a materially competing model or product, except where non-waivable law permits.
- Impersonate others, misstate provenance, present AI output as human-verified when it is not, or use output for significant decisions about people without appropriate human review.
- Evade payment, resell the Service, share a personal account, or exceed documented plan and reasonable-use limits.
8. Transcription and AI output
Transcription, speaker labels, translations, summaries, evidence suggestions, themes, confidence scores, findings, and reports can contain errors, omissions, bias, or fabricated content and may resemble output for others. Check original material, timestamps, and sources and obtain qualified human review before use or sharing.
Output is not legal, medical, financial, employment, credit, insurance, or other professional advice. Do not rely solely on automated output for decisions with legal or similarly significant effects. Except where law requires otherwise, we do not warrant that output is accurate, unique, complete, or fit for a purpose.
9. ScribeFlash intellectual property
Service software, interfaces, designs, marks, documentation, templates, and non-customer content belong to ScribeFlash or its licensors. While you comply, we grant a limited, revocable, non-exclusive, non-transferable right to use them for internal or agreed business research purposes.
You may provide feedback voluntarily. We may use it without restriction to improve the Service, but do not acquire ownership of Customer Content within feedback or publicly identify you without permission.
10. Plans, fees, and renewal
Plans may limit active projects, interviews, transcription minutes, storage, AI findings, reports, cross-project analysis, or other features. Quotas, price, currency, tax, billing period, and promotions are those shown at checkout and in the order confirmation. Fees exclude applicable taxes unless stated.
A subscription labeled auto-renewing renews monthly or annually until canceled in subscription management. Cancellation normally takes effect at the end of the paid period. Except where law, checkout, an order, or our stated policy requires otherwise, paid fees are non-refundable; duplicate charges and billing errors are not excluded.
We may change future renewal prices with advance notice. Failed or overdue payment may lead to retry, downgrade, suspension, or limits, and you remain responsible for lawful collection costs.
11. Third-party services
The Service can rely on Google sign-in, cloud storage, transcription, AI, payment, email, or other third parties. They process information they collect directly under their terms and policies. We reasonably select and manage processors acting for us but do not control third-party services you access independently.
Media from a URL may be governed by source-platform terms, technical restrictions, and copyright. You must have authority to submit the URL and download, transcribe, or analyze the content.
12. Confidentiality and security
We use reasonable technical and organizational measures and limit contracted personnel and provider access to providing the Service. Unless an enterprise agreement states otherwise, these Terms do not create confidentiality obligations beyond the Privacy Policy. Confirm suitability before uploading highly sensitive or specially regulated data.
You must configure member access, retention, sharing, exports, and necessary backups. No internet service can guarantee perfect security or uninterrupted availability.
13. Retention, suspension, and termination
You can delete projects, request export, adjust media retention, or request account deletion. Deletion may be irreversible and proceeds through background cleanup; export needed content first. After downgrade or expiry, over-limit features or content may become read-only, restricted, or deleted under published retention rules.
You may stop using the Service. We may suspend or terminate for a serious or repeated breach, legal or security risk, unpaid fees, or legal compliance. Except in emergencies, we will provide notice and an opportunity to cure where reasonably possible. If the Service closes, we will use reasonable efforts to provide notice and an export window.
Terms that should survive by nature remain effective, including ownership, accrued payment, disclaimers, liability limits, indemnity, and disputes.
14. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim express, implied, and statutory warranties, including merchantability, fitness, non-infringement, continuous availability, error-free or malware-free operation, and output accuracy.
We do not warrant third-party services, connections, upload sources, or AI and transcription providers. Non-waivable consumer warranties, statutory rights, and remedies remain unaffected.
15. Limitation of liability
To the maximum extent permitted by law, ScribeFlash and its affiliates, personnel, and suppliers are not liable for lost profit, revenue, goodwill, opportunity, or data, or indirect, incidental, special, punitive, or consequential damages, even if advised of their possibility.
To the maximum extent permitted by law, aggregate liability arising from the Service or these Terms will not exceed the greater of fees you paid for the Service in the 12 months before the event or USD 100. The limit does not apply where liability cannot lawfully be limited, including intentional misconduct, gross negligence, personal injury, or mandatory consumer-law liability. Some regions do not permit certain limits.
16. Business-user indemnity
If you use the Service for business or professional purposes, to the extent permitted by law you will defend, indemnify, and hold harmless ScribeFlash and its affiliates, personnel, and suppliers from third-party claims arising from your Customer Content, unauthorized recording or processing, breach of these Terms, or infringement of third-party rights. We will give prompt notice and let you control the defense, but a settlement cannot impose liability or admit fault for us without consent.
This section does not impose indemnity on a consumer where prohibited and does not cover loss caused by ScribeFlash's own unlawful or intentional misconduct.
17. Governing law and disputes
These Terms are governed by the law of the ScribeFlash operator's place of registration, excluding conflict rules, while non-waivable consumer and data-protection law where you live continues to apply. The parties will first try in good faith to resolve disputes through the Contact page.
Unresolved disputes go to a court with jurisdiction under applicable law. Nothing restricts a complaint to a data-protection, consumer, or other authority or lawful emergency relief.
18. General terms, changes, and contact
You may not assign these Terms without written consent. We may assign them in a merger, reorganization, financing, or asset transfer while requiring the successor to assume relevant obligations. Invalid terms are severed or adjusted to the closest lawful effect; the remainder continues. Failure to enforce is not a waiver. Headings are for convenience.
We may update these Terms and the date above. Material changes receive reasonable site, product, or email notice and advance notice where required. Continued use after effectiveness accepts the update unless separate consent is legally required.
Use the ScribeFlash Contact page for questions about these Terms, accounts, payments, or the Service. The operator's legal name, registered address, and notice address are stated on the Contact page, order, or enterprise agreement.