Help Center
How can we help?
Find answers, troubleshoot issues, and learn more about using ScribeFlash. Get the support you need to keep your research moving forward.
Popular searches:
Browse by topic
Find the help you need
Explore help articles organized by topic. Whether you're new to ScribeFlash or troubleshooting a workflow, start here.
Getting StartedCreate your account and first research projectProjects & ResearchManage projects, research questions, settings, and glossariesInterviews & TranscriptionUpload, transcribe, review, and edit interviewsEvidence & AnalysisHighlight, tag, confirm evidence, and analyze patternsFindings & ReportsCreate, edit, validate, and export research reportsAccount & BillingManage your plan, payment, usage, and account dataSecurity & PrivacyLearn how retention, exports, and deletion controls workSupportContact the team when you need account or workflow help
Popular articles
Most helpful articles
Quick answers to common questions.
Transcribe a file without creating a projectUpload an audio or video file, review its transcript, retry a failed task, and download the complete text.How to upload an interviewSupported file types, size limits, and tips for best resultsWhy is my interview still processing?Learn about transcription status and expected timingHow to edit a transcriptCorrect text, update speaker names, and highlight key momentsHow does pricing work?Understand your plan and usage limitsHow to delete my accountSteps to permanently remove your account data
Still need help?
Additional resources
Get help in the way that works best for you.
Common help topics
Quick links for common tasks
Jump to the most common help topics.
Still have questions?
Our support team is here to help.