Manage your account, privacy, and notifications

01

Update your profile and password

1. 1Open Account Settings and select Profile.
2. 2Update your first name, last name, job title, or company, then save the changes.
3. 3Your account email is displayed as read-only.
4. 4Password-based accounts can change their password here. Accounts using an external sign-in provider manage that password with the provider.

02

Control retention and account data

• Open Privacy to change the default number of days original media is retained for new work.
• Request an account data export and follow its status in the data job list.
• Download the export when a download link becomes available.
• Account deletion requires confirmation and signs the account out after the request succeeds. Treat it as a destructive action.

03

Choose notification preferences

The Notifications tab separates delivery channels from individual research and account events.

1. 1Turn email and in-app delivery on or off.
2. 2Choose events such as transcription completion, processing failure, transcript review, findings confirmation, analysis completion, report export readiness, usage limits, receipts, and subscription changes.
3. 3Save the preferences after making changes.